You are always communicating. Just like your colleagues and business partners. And yet things can go wrong. Why? Because we fall into the same traps over and over again. During this training you will learn how to communicate efficiently and effectively. That way you will avoid misunderstanding and get the best out of your contacts with customers, prospects and staff members.
Who is it for? For you!
For anyone who wants to communicate fluently and positively, the result being: more pleasure in work, gain in time and more commercial success.
Topics included in this training:
- basics: the communication process
- new insight in verbal and non-verbal communication
- receive better attention by listening actively
- questioning techniques
- the importance of a reference framework
- improve mutual understanding by not interpreting facts
- rules concerning feedback
- how to manage communication flows in your organisation
- how misunderstandings arise and how to alter that
Would you like more information or a tailor-made training for your team?
Call Liesbeth Huysmans at+32 (0)475 54 52 48 or e-mail Liesbeth.Huysmans@liss.cc
