Commercial toolbox for back office

Commercial toolbox for your back office staff

In volatile times, it is important to deploy your back office staff strategically. They too can identify and capitalise on opportunities. LISS makes your back office staff aware of their strength as sales talent. During this interactive one-day training, your employees will learn a new technique that will enable them to achieve commercial results more quickly on the phone.

 Who is it for?

• Back office staff
• (Junior) Representatives
• Commercial back office
• Reception
• (Administrative) Staff who interact with customers

Program:

LISS always starts from your sales processes and your customers. Your employees are not given a ‘fixed script’, but rather a new toolbox with evidence-based insights.

Because every employee is different, LISS starts with an individual baseline measurement. This ensures that all participants get the most out of this training. The result: increased sales and greatly improved motivation.

• Customer-friendly and service-oriented attitude on the phone
• Turning the limitations of prospecting by phone into advantages
• Proactive attitude that generates sales-boosting phone calls
• Working towards measurable short-term and long-term goals
• Operational needs analysis over the phone
• Customer-focused reasoning
• Dealing with objections and price discussions in the best possible way
• Convenient and efficient closing on the phone
• Identifying and creating opportunities during phone conversations with customers
• Handling complaints
• Use the after-sales period to generate additional sales